At Shop Iccon, we strive to ensure your shopping experience is seamless and enjoyable. Due to recent updates, please review our new policy effective November, 20, 2024:
Policy Overview
We offer exchanges and store credits only. Refunds are not available except for defective or damaged items. You have 7 days from the delivery date to request an exchange or store credit.
Eligibility for Exchanges or Store Credits
To qualify for an exchange or store credit:
-
Items must be in new condition—unworn, unused, with tags, and in original packaging.
-
All requests must be initiated via email at support@shopiccon.com within 7 days of receiving your item.
Exceptions / Non-Returnable Items
We do not accept returns, exchanges, or store credit requests for:
-
Sale items, markdowns, or gift cards.
-
Intimates, bodysuits, accessories, or other hygiene-sensitive items.
-
International orders (except those shipped to Canada).
If you have concerns about your order, please contact us before making a purchase.
Damages and Incorrect Items
Please inspect your order upon delivery and contact us immediately at support@shopiccon.com if:
-
Your item is defective or damaged.
-
You received the wrong item.
If the item is no longer in stock, a refund to your original payment method will be issued.
How to Request an Exchange or Store Credit
-
Contact us at support@shopiccon.com with your order details within 7 days of receiving your item.
-
Upon approval, return your item to the address provided.
-
Once we’ve received and inspected your return, we’ll issue your store credit or process your exchange.
Important Notes:
• Items not meeting the above criteria will not be eligible for exchanges or store credits.
• Store credits are valid for 6 months from the issue date.
For any additional questions, please contact us at support@shopiccon.com. Thank you for choosing Shop Iccon!
